Fallout 4 fan had to destroy his special edition soundtrack for a refund
When a Fallout 4 fan discovered a flawed item in his Special Edition copy of the game, Bethesda went about rectifying the situation in the most bizarre way possible.
According to IGN (via Eurogamer), the whole situation started when a buyer by the name of Paul Watson opened up the vinyl soundtrack collection which is included in the Fallout 4 Special Edition only to discover that one of the vinyl records was warped, rendering it unplayable (and pretty much nullifying its collector’s value).
When Watson tried to appeal to Bethesda for a replacement and/or refund by sending photos of the warped record, Bethesda responded by refunding him a mere $25 (the price equivalent to one of the soundtrack’s four discs). Since Watson didn’t want to spend the full $125 asking price on an entirely new set and since he couldn’t find a way to get a replacement copy of the one warped record, he inquired as to the possibility of getting a full refund, here was a Bethesda service representative’s email response:
"You only showed that one of the records was damaged so we refunded you for that damaged record. If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item: Destroy the other records, and provide photos of the damaged records. Once I get those photos I will happily refund you for your order. Thank you and have a wonderful day!"
Sadly, since he couldn’t find a replacement record through other means, Watson was forced to do the unthinkable: take a hammer to the other records and send photographic proof of their destruction in order to get his full refund. While asking buyers to provide photographic proof of an item’s destruction isn’t exactly a new trick for retailers who are asked to issue refunds, the fact that Bethesda didn’t have a more buyer-friendly contingency plan in place is an unfortunate oversight, especially since it pertains to limited-availability items (which means Watson isn’t guaranteed to get a replacement set despite getting his money back).
War may never change, but Bethesda’s policy towards limited item replacements might have to.